Your protection
Grievance redressal
Something wrong? We aim to acknowledge within 48 hours and resolve within 30 days. If it’s still unresolved, the external escalation path is below.
Nodal Grievance Officer
Appointed by CapGro (name pending OD-4) · grievance@capgro.in · 1800-CAPGRO
Escalation ladder
Level 1
Your RM / branch
Most issues are resolved here first.
Level 2
Nodal Officer
Escalate if unresolved within 7 days.
Level 3 · External
Regulator
RBI CMS · RBI Sachet · IRDAI Bima Bharosa · RBI Ombudsman.